FAQ's
Find quick answers to common questions about shopping with renew casio.
📦 Orders & Shipping
Q1. How long does it take to ship my order?
👉 All orders are processed within 24 hours and delivered within 3–5 business days across India.
Q2. Do you offer Cash on Delivery (COD)?
👉 Yes, COD is available for all eligible orders.
Q3. Do you charge for shipping?
👉 No, we provide Free Standard Shipping on all orders.
🔄 Returns & Refunds
Q4. What is your return policy?
👉 We offer a 7-day return window from the date of delivery. Returns must be approved by us before pickup. Items sent without approval will not be accepted.
Q5. How do I request a return?
👉 Email us at renewcasio@gmail.com with your order details. Once approved, our team will arrange a return pickup.
Q6. When will I get my refund?
👉 Refunds are processed within 7–10 business days after the returned item passes inspection. Refunds are issued to the original payment method.
⏱ Product Authenticity & Warranty
Q7. Are your watches original?
👉 Yes. All our products are 100% original Casio watches (renewed/display models) and come with authenticity assurance.
Q8. Do your watches come with a warranty?
👉 As these are renewed/display watches, manufacturer warranty may not apply. However, every piece is carefully inspected and quality checked before shipping for your peace of mind.
💬 Support
Q9. How can I contact customer support?
👉 You can reach us at:
📧 renewcasio@gmail.com
Q10. How soon will I get a response to my query?
👉 Our team usually replies within 24–48 hours on business days.
✅ Didn’t find the answer you were looking for?
Drop us an email at renewcasio@gmail.com— we’ll be happy to assist you.